How to Connect with Customers and Grow Your Business on the 10 Most Popular Websites


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How do you connect with customers and grow your business?

This post will explore dozens of concrete ways to do just that, focusing on some of the most highly-trafficked websites. After all, the #1 challenge of marketing is to get your message in front of your target customers.

Why not do that in their natural habitat?

But before we dive in, let’s go back to basics for a second.

Table of Contents show

The 4 Ps of Marketing

In Marketing 101, you learn the 4 Ps of Marketing:

1. Product

If you’re still looking for the right product or service idea, check out this monster list for some inspiration. This is the foundation on which your business stands.

In the past, my “products” have included:

How do you make money? That’s your product.

2. Price

It will take some time to arrive at optimal pricing for your business, and it’s something I’m always curious about so it comes up in almost every episode of The Side Hustle Show.

For lack of confidence or fear of losing work, I often priced low when bidding for house painting jobs in college.

In some fields, low pricing is the key to building a portfolio, and this was the strategy my wife and her partner followed in building their photography business.

Kendell Rizzo had a similar approach to her building her $100k freelancing business on Fiverr. “Every time I was swamped, I’d double my rates,” she explained.

I’ve done the same thing on Clarity.fm, starting out at the bare minimum $60/hour and inching that rate up over time.

Others have taken the opposite approach, including Nagina Abdullah who confidently set her initial weight loss coaching package at $5000, even though she’d never done any paid coaching before.

In any case, if people aren’t buying, price is only ONE factor. Don’t be in a rush to slash prices just because you aren’t making any sales. Consider what other objections might be going through a prospect’s head first.

Related: For an excellent read on pricing, I recommend 80/20 Sales and Marketing by Perry Marshall. (You can get it on Amazon or for $0.01 + shipping here.)

3. Promotion

Promotion is how you spread the word about your business.

Big brands can afford to spend big money on TV and Radio ads, billboards, and newspaper ads, but the good news is you don’t have to have a million dollar ad budget (or any budget at all) to make money on the side.

You can promote your product, service, or blog on dozens of free channels if you tackle them right. In fact, that’s the main focus of this post: showing you exactly where you can tactfully and profitably promote your business.

4. Place (Distribution)

Where will customers do business with you?

If you’re like most side hustlers, your primary place of business is your website — though you can totally get started without one.

In fact, if you’re providing services or selling products locally or via Amazon or eBay, you might not need a website at all.

Related: The Fastest and Cheapest Way to Build a Great-Looking Website for your Side Hustle [Case Study]

The 3 Big Levers

No matter what business you’re in, there are really only 3 levers to pull to make a meaningful impact on your bottom line:

  1. Prospects (how many people are exposed to your product or service)
  2. Conversion Rate (how many of those can you convince to buy from you)
  3. Price (how much you charge)

If you can significantly increase any one of those factors, you will make more money.

Perry Marshall calls this The Tactical Triangle of Traffic, Conversion, and Economics:

(image credit)

In this post, I’ll showcase the different ways you can get more prospects, visitors, and leads.

In marketing lingo, this is called the Top of the Funnel. How can you fill your pipeline with as many qualified prospects as possible?

The “Buy Buttons” Theory

The basic challenge of marketing is to get your product or service in front of the right customers. If they don’t know you exist, it’s going to be awfully hard for you to sell them anything, right?

The best way to address this challenge is to simply find out where your target customers already are, and go there.

I call this the “Buy Buttons” strategy–I wrote a whole book about it–and it’s all about the platforms and marketplaces on which you can set up shop and take advantage of a pre-existing audience of buyers.

(If you prefer audio, you can get the audiobook free here!)

The Buy Buttons theory, or the concept of going where the cash is already flowing, is one to keep in mind for the rest of this post.

If you can reach your customer in their natural habitat, they’ll be far more receptive to your message.

Connecting with Customers on the 10 Most Popular Websites

If you want to reach more customers, go where they already are. There is always some fluctuation in the rankings over time, but these are the most popular websites in the country according to Alexa:

  1. Google
  2. YouTube
  3. Facebook
  4. Amazon
  5. Reddit
  6. Wikipedia
  7. Yahoo
  8. Twitter
  9. LinkedIn
  10. Instagram

Let’s see what you can do to connect with customers on these platforms.

1. Connect with Customers on Google

As the #1 website in the world, it’s tough to ignore Google if you’re looking to get more visitors to your site. Google traffic comes in two main flavors:

  1. Paid advertising
  2. Organic (free)

Advertising on Google

For years, my comparison shopping site relied on Google keyword ads for most of its traffic, and Anton Kraly advocated their Product Listing Ads for driving traffic to his drop shipping stores.

connect with customers on google

It’s a beautiful model: if you’re willing to pay, you can get your product or service visible to people typing in exactly what you have to offer!

Several other Side Hustle Show guests have mentioned using Google Ads to get their first customers, including Rene Delgado for his drop shipping store, and Timika Downes for her brick-and-mortar lice clinic.

SEO – Search Engine Optimization

Lately though, my focus has shifted more toward SEO, the art and science of getting free traffic from Google through their organic search results. I haven’t worried too much about link-building — though it is an important part of the ranking algorithm — instead I’ve focused on creating and promoting killer content.

Still, Google accounts for over half my traffic so I’m always trying to keep my pulse on what’s working and what’s not. I’ve gone through a couple rounds of my content audit process, during which I deleted tons of outdated, irrelevant, or low-quality content to improve this site’s position in Google.

I also dove into the Google Search Console, a free resource provided by Google, to see if I could make some small tweaks to get more traffic to pages that were already getting impressions. The experiment was a success!

Homework: What keywords might potential customers be typing in to find you? Do you have killer content targeting those keywords?

2. Finding Your Audience on YouTube

YouTube is famously the world’s 2nd largest search engine (behind Google), but is far less competitive.

Some side hustlers have built entire businesses on YouTube, like Gabby Wallace did with Go Natural English, but others have simply used it has a smart marketing channel.

Both Jacques Hopkins and Colin Jones credited YouTube with driving a significant share of their traffic and customers. (They have online businesses teaching people to play piano and to count cards, respectively.)

Even though I have no desire to be a “YouTuber”, I include YouTube in my marketing plans in a few different ways, such as:

Homework: Do you have a video for your primary keywords? If you don’t, you’re missing out. How can you use YouTube to educate or entertain your target customers?

3. Marketing Your Side Hustle on Facebook

Underneath the Facebook umbrella are actually 3 pretty distinct areas:

  1. Your personal account
  2. Facebook groups
  3. Facebook Ads

Each comes with their own unique nuances and strategies.

Your Personal Facebook Profile

For your personal account, this is actually a great place to let the world first know about your new business. It all starts with your network, right?

This can be as simple as a post saying you’ve started a new blog, a new podcast, a new photography business, whatever your side hustle may be.

Especially on the service side, this is where you’ll often find your first clients. Even if those in your immediate circle of Facebook friends might not need your service, simply letting them know you offer it opens you up to the 2nd degree of referrals. When someone they know needs help in your area of expertise, you’re top of mind.

I call this tapping into your network’s network.

Facebook Groups

With Facebook groups, you can’t really come in guns a’ blazing and spam up the place posting your own links all the time. You have to contribute to the community and offer to help wherever you can.

Gabe Arnold of CopywriterToday.net shared on the podcast how he would join Facebook groups filled with his target clients and literally use the search bar to search for words like “help”. He was looking for threads where people were asking for help, suggestions, advice, and recommendations.

If it was a fit for his expertise, he’d chime in and offer his support. Over time, he became a trusted member of the group and these helpful comments sparked several conversations that ultimately led to sales and referrals.

To drive traffic from Facebook groups, I’ve shared interviews I’ve done with prominent group members. With enough lead time you can even start a thread letting the group know you’re interviewing so-and-so and ask for input on what questions to ask.

Later, when the post or interview is live, you can post the link at the bottom of the thread and it will bump it back to the top of the group — and everyone who commented will get a notification.

Teresa Greenway built her business to several thousand dollars a month teaching sourdough baking online. Yes, really! Her secret sauce is an engaged tribe in one of the largest baking groups on Facebook.

Related: I’d love to have you join the official Side Hustle Nation group.

Homework: Join at least one Facebook group comprised of your target customers.

Facebook Ads

And finally, Facebook Ads can be a powerful driver of new traffic, leads, and sales. As Kamila Gornia explained on the podcast, you need to have a strategy in place before you start advertising, but once you do, it can be off to the races.

For ecommerce stores, you can drive Facebook ads directly to your product.

For bloggers and freelancers, you can drive Facebook ads to a lead magnet. Kamila said the more “instant gratification” the lead magnet provides, the better. It varies by industry, but paying $1-5 per lead seems to be a common range.

My primary use of Facebook ads so far has been to drive extra traffic to “money posts” — those blog posts heavily monetized with affiliate links, like this one.

market your business on facebook

If you’re